Tiny Uniquon – AI E-commerce Chatbot for Kidswear
About the Company:
Tiny Uniquon is a growing e-commerce brand selling baby pants and shorts for children aged 2–12 years.
The Challenge:
The brand faced difficulties managing high volumes of WhatsApp queries related to sizes, availability, and order confirmations. Manual handling slowed down sales and impacted customer satisfaction.
Our Solution:
We built a WhatsApp E-commerce AI Chatbot powered by LangChain, OpenAI, and WhatsApp API that:
- Instantly answered FAQs (size, stock, price).
- Recommended products by age group.
- Enabled cart building and order completion via WhatsApp.
- Sent reminders for abandoned carts and follow-ups.
Benefits Achieved:
- Faster response times = happier customers.
- Increased conversions from chats to purchases.
- Higher repeat orders via AI-driven follow-ups.
- Reduced manual workload for the Tiny Uniquon team.