Darkins – AI WhatsApp Bot for Premium Chocolates
About the Company:
Darkins is a premium chocolate brand offering handcrafted dark chocolates via their Shopify store.
The Challenge:
Customers often asked about product details, availability, and delivery on WhatsApp. Darkins struggled with abandoned carts and lost sales due to delayed responses.
Our Solution:
We created a WhatsApp AI Bot integrated with Shopify MCP, Python, LangChain, OpenAI, and WhatsApp API:
- Synced product catalog directly from Shopify.
- Handled product FAQs and order-related queries.
- Automated cart abandonment nudges and festive offers.
- Enabled seamless order tracking via WhatsApp.
Benefits Achieved:
- Increased WhatsApp sales conversions.
- Reduced abandoned carts.
- Improved customer satisfaction through instant support.
- Darkins team saved hours of manual chat handling.