Category: Case Study

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Tiny Uniquon AI E-commerce Chatbot for Kidswear

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Tiny Uniquon – AI E-commerce Chatbot for Kidswear

About the Company:

Tiny Uniquon is a growing e-commerce brand selling baby pants and shorts for children aged 2–12 years.

The Challenge:

The brand faced difficulties managing high volumes of WhatsApp queries related to sizes, availability, and order confirmations. Manual handling slowed down sales and impacted customer satisfaction.

Our Solution:

We built a WhatsApp E-commerce AI Chatbot powered by LangChain, OpenAI, and WhatsApp API that:
  • Instantly answered FAQs (size, stock, price).
  • Recommended products by age group.
  • Enabled cart building and order completion via WhatsApp.
  • Sent reminders for abandoned carts and follow-ups.

Benefits Achieved:

  • Faster response times = happier customers.
  • Increased conversions from chats to purchases.
  • Higher repeat orders via AI-driven follow-ups.
  • Reduced manual workload for the Tiny Uniquon team.
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MyOperator AI Consultation for Custom Chatbot Product

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MyOperator – AI Consultation for Custom Chatbot Product

About the Company:

MyOperator is a leading cloud telephony and call management platform in India, helping thousands of businesses manage customer communication via calls, WhatsApp, and contact centers.

The Challenge:

MyOperator wanted to launch their own AI chatbot product for businesses. Their challenge was designing the right conversation flows, integrating AI models effectively, and ensuring the assistant worked within enterprise-grade standards.

Our Solution:

We provided AI Consultation to MyOperator’s team on how to structure their custom chatbot product:
  • Designed step-by-step conversation flows for sales qualification.
  • Suggested best practices for integrating LangChain + OpenAI.
  • Defined memory management, context handling, and fallback scenarios.
  • Consulted on WhatsApp API integration for real-time interactions.

Benefits Achieved:

  • Clear roadmap for building an enterprise-ready AI chatbot.
  • Reduced development risks by avoiding common pitfalls.
  • Sales team empowered with a scalable AI-driven solution.